Olga Afanasyeva Psychologist Date of Birth: .

Content:

1. Psychologist and Leadership Expert
2. - International Institute of Management (Moscow)
3. Professional Experience
4. - Implemented performance evaluation and incentive schemes.
5. - Managed the company's training center.
6. Training and Coaching
7. Professional Trainer Competencies
8. - Proficient in trainer tools and technologies.
9. Authoritative Training Programs
10. - The Keys to Customer Service (for retail consultants)
11. - Human Resource Management

Psychologist and Leadership Expert

Education and Certifications
- Master's degree in Psychology from Moscow Psycho-Social Institute

- Two-year retraining program for Training Specialists from the Institute of Training in St. Petersburg

- International Institute of Management (Moscow)

- Licensed trainer in the "Structogram and Triogram" method (IBSA, Switzerland)

Professional Experience

Director of Human Resources, Patriot-SP (2008-Present)

- Led the talent acquisition and management function for a tourism and outdoor recreation company.

- Developed and conducted training programs for sales representatives, supervisors, and management.

- Implemented performance evaluation and incentive schemes.

Business Trainer, IIS-Posuda (2004-2008)

- Designed and implemented a corporate training system for branches and subsidiaries in 18 locations across Russia.

- Conducted training workshops and evaluations for various roles, including sales representatives, sales managers, and branch managers.

- Managed the company's training center.

Director of Human Resources, Novgorodenergo (2001-2004)
- Oversaw recruitment, assessment, and evaluation processes.

- Conducted performance reviews and implemented personnel rotation programs.

- Developed and delivered training programs based on identified training needs.

Training and Coaching

- Conducts open and corporate training since 2003.

- Specializes in developing and delivering customized business training programs in sales, negotiation, and management.

- Developed a comprehensive training system for the sales teams of a major distribution holding company.

Professional Trainer Competencies

- In-depth understanding of business environments and organizational contexts.

- Proficient in trainer tools and technologies.

- Ability to design and implement long-term employee development programs aligned with client objectives.

Authoritative Training Programs

- The Art of Sales (for sales representatives, managers, and specialists)

- The Keys to Customer Service (for retail consultants)

- Professional Confidence Training
- Public Speaking Training
- Effective Negotiations
- Recovery of Accounts Receivable

- Developing Leadership Abilities (based on the "Structogram and Triogram" method)

- Identifying and Utilizing Inner Potential (based on the "Structogram and Triogram" method)

- Human Resource Management

- Customer Negotiation Skills
- Employee Evaluation and Development

Psychology

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