Philip Crosby Was a professional in the field of quality management; senior executive of a large international corporation Date of Birth: 18.06.1926 Country: USA

1. Biography of Philip Crosby
2. What People Say About Philip Crosby:

Biography of Philip Crosby

Philip B. Crosby was a professional in the field of quality management, a senior executive of a major international corporation, and the founder and CEO of a leading consulting corporation. He was also an author of ten books that sold millions of copies and a well-known lecturer on quality, management, and leadership. Currently, he serves as the chairman of Career IV, Inc.

After serving in the United States Navy, Crosby worked as a reliability engineer at Bendix Corporation and later as a quality manager at Martin Company. Realizing that the concept of inevitable errors was too costly, he developed the concept of "zero defects" in 1961. In 1965, he became the director of quality at ITT Corporation and in 1968, the vice president of ITT, responsible for quality management in five hundred companies around the world. It was during this time that he developed his "Principles of Quality Management."

In 1979, after publishing "Quality Is Free," Crosby founded the Philip Crosby Associates and trained thousands of senior executives and managers through the "Quality College." In 1985, the association became the first publicly accessible consulting firm in the United States. He retired in 1991 but continues to write, conduct seminars, and deliver lectures.

Crosby has authored the following books: "Cutting the Cost of Quality" (1966, 1987), "The Art of Getting Your Own Sweet Way" (1972, 1981), "Quality Is Free" (1979), "Quality Without Tears" (1984), "Running Things" (1986), "The Eternally Successful Organization" (1988), "Let's Talk Quality" (1989), "Leading: The Art of Becoming an Executive" (1990), "Completeness" (1993), "Quality Is Still Free" (1995), and "The Absolutes of Leadership" (1996).

Philip Crosby is recognized worldwide as the person who showed the United States how to define and implement quality. He and his wife currently reside in Altamonte Springs, Florida, and Highlands, North Carolina.

What People Say About Philip Crosby:

- Time: "Philip Crosby is the chief preacher of quality in the United States."
- Business Week: "…a quality demi-god… No guru ever made as much money from the quality fever as Philip Crosby… Crosby's client list reads like a 'Who's Who' of corporate America, and some of them, including General Motors, Milliken, and Procter & Gamble, have won the Crosby version of the Baldrige award, the 'Quality Fanatic."
- Business Times of India (New Delhi): "A prolific author on quality, Crosby understands how top managers work and think. He has not only taught them but was one of them."
- Central Florida Business: "Quality management is common sense, focused in an old adage that says it's better to spend a penny than a pound – unless Philip Crosby's philosophy has moved it miles ahead."
- Pueblo Chieftain: "(Crosby) remains a dominating figure in the field of quality management."
- Training Today: "Crosby is known worldwide as the most prominent business philosopher who helped start the quality movement."
- The Secretary: "Challenging and thought-provoking."
- The Milwaukee Journal (on The Eternally Successful Organization): "Required reading for managers as vital as oxygen."
- The Orlando Sentinel (on Quality Without Tears): "Managers who spend a half day mastering this book will realize it has been the most significant investment he or she has ever made."
- Business Week (on Quality Is Free): "A must for managers."